@article {4653,
	title = {Online Relationship Marketing},
	journal = {Journal of the Academy of Marketing Science},
	volume = {47},
	year = {2019},
	pages = {369{\textendash}393},
	doi = {10.1007/s11747-018-0621-6},
	url = {https://doi.org/10.1007/s11747-018-0621-6},
	author = {Steinhoff, Lena and Arli, Denni and Weaven, Scott and Kozlenkova, Irina V.}
}
