@article {4662,
	title = {Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses},
	journal = {Journal of Marketing Research},
	year = {2019},
	doi = {10.1177/0022243718822827},
	url = {https://doi.org/10.1177/0022243718822827},
	author = {Mende, Martin and Scott, Maura L. and van Doorn, Jenny and Grewal, Dhruv and Shanks, Ilana}
}
