@article {4672,
	title = {Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs},
	journal = {Journal of Service Research},
	volume = {18},
	year = {2015},
	pages = {210{\textendash}228},
	doi = {10.1177/1094670514566797},
	url = {https://doi.org/10.1177/1094670514566797},
	author = {Eggert, Andreas and Steinhoff, Lena and Garnefeld, Ina}
}
