<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Mende, Martin</style></author><author><style face="normal" font="default" size="100%">Scott, Maura L.</style></author><author><style face="normal" font="default" size="100%">van Doorn, Jenny</style></author><author><style face="normal" font="default" size="100%">Grewal, Dhruv</style></author><author><style face="normal" font="default" size="100%">Shanks, Ilana</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses</style></title><secondary-title><style face="normal" font="default" size="100%">Journal of Marketing Research</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2019</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">https://doi.org/10.1177/0022243718822827</style></url></web-urls></urls><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>